You can contact us directly via email at firstname.lastname@example.org!
I have received a faulty item.
In the unlikely event you have received a defective item, please email us immediately with the following information:
- Your order number
- Which item is damaged
- A description
- Photo of the faulty item
If your parcel has been delivered and is already damaged upon delivery. Please keep photographic evidence of how the parcel arrived.
All claims for parcels arriving damaged must be made within 14 working days of the delivery date.
Unless proof of damage has been verified by a member of the Dad Hats Unlimited support team, we cannot activate a refund, credit or exchange.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time and we don't always require the faulty item back.
You sent me the wrong item.
In the unlikely event you have received the wrong item, please email us immediately with the following information:
- Your order number
- The name of the item you did not receive
- The name of the item you received in its place
- A photo of the item you have received
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.
Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.
I want to cancel/ change my order.
We are pretty quick at getting your order out the door so, unfortunately, we are unable to make any changes to your order once the order has been placed.
This includes; item, address, and payment changes.
There is something missing from my order.
We may have removed the item due to being out of stock so please check your emails, as we will have notified you.
Your items may have been sent in separate parcels!
If you haven't received an email notification about any changes to your order, but you're still missing an item, please email us immediately with the following information:
- Order Number
- Missing Item(s)
Our support team will look into the matter and will resolve the issue for you as quickly as possible.
All missing item claims must be made within 14 days of the delivery date of your order.
Can I change my delivery address?
Once you have placed your order through the website, for your own security we are unable to change the address of your delivery. If there is a failed delivery, the courier will either 1. Leave a calling card so you can rearrange delivery directly with them, or 2. Deliver the package back to us, where we will then contact you to arrange re-delivery.
What if I am not home for my delivery?
If you are not at home when your parcel is due to be delivered, it may be left in a safe place which will usually be advised on a delivery note posted through your door by the courier.
If there is no suitable place for the delivery, the courier will leave a card instructing you on how to rearrange the re-delivery for your parcel.
If your parcel hasn’t arrived and there is no card posted through the door with instructions on it, please contact the courier with your tracking number to rearrange delivery.
My order is marked as delivered, but I haven’t received it.
If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbors for anyone who may have accepted the parcel on your behalf.
If you had your Dad Hats Unlimited order delivered to a workplace, please check with all employees who may have accepted the parcel, we know how tempting a fresh
Dad Hats Unlimited package might be.
Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you're still unable to locate your order, get in touch with the support team and where possible, we'll open an investigation with the courier and do our best to help out.
Note: All lost parcel claims must be made within 30 days of the delivery date.
This item was previously on sale, can I get it at the sale price?
If a sale is on, we will clearly state when the sale is due to end. After the sale ends, the item may go back to its original price, in which case, we will not be able to honor the price it was displayed as during the sale.
As much as we love a good sale, unfortunately, they have to come to an end.
I’ve placed an order, but I haven’t received a confirmation email
You've placed an order, the money has been debited from your account but you haven't received your order confirmation email. Has the order been successful?!
Not to worry, this usually means that the email you used to place the order may have had a spelling mistake or the email may have gone through to your promotional inbox. Just be sure to check all inboxes through your email account.
Send an email at email@example.com, and they'll be able to locate your order. They'll simply need the full name and delivery address used to place the order.
My order status is fulfilled. Does that mean it should be delivered?
Status 'fulfilled' simply means your order has been packed by our team and it's currently on the way to you.
You will receive a shipping confirmation shortly after detailing your tracking information.
If your order has remained unfulfilled for more than 2 working days, please contact us with your order number and a member of the support team will get right on it.